<3 Before you report any problem you must be sure about the basics of internet:
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Check connectivity with internet, Facebook through browser and our application. The last two needs login with your own FB account. If something is missing you cannot proceed.
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Refresh the page in order to see new updates.
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Be sure that your page is refreshed when you send new data to our website.
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Read our responses and follow the instructions.
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You may need to delete History data (cache, cookies) from your internet browser
When you report problems you must tell us all the above steps with details and photos if it is needed.
Additional steps:
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Check our top announcement in main group and see if there is something related.
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Check our posts in the main group.
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Check Your Status in our Portal in internet.
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Check our alternative portals.
If the problem persists:
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Write the history of the problem with events and dates. Write the Rules and the practices you refer to, in order to explain the problem. Give other examples if there are any.
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You must refer to specific items and terms, in order to avoid misconceptions.
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Give any alternative solutions you may have tried and give their results.
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What did you get from our portal or group?
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What did you expected to get?
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Check the above once more and if the problem is still there you can report it, by sending a message to the administrator.
<3 You can send photos if they are related to the problem only <3
<3 DON’T FORGET WE NEED YOUR FEEDBACK. <3